We bought two of these for our living room to replace 30-year old Crate and Barrel love seats. (I hope these hold up as well as those did!) They look beautiful--they're well-made, and the fabric is great. They are firm, not squishy, so if you like to sink into your sofas, these aren't for you. (Although I suppose when you've been sitting on the same love seats for 30 years, anything is going to feel firm in comparison.) Also, I like to lie down with my feet up and my head at one end, and the high profile of the armrests makes that tough to do. The seats are deep enough to add cushions, and since the backs are also somewhat high and upright, the additional cushions make this more comfortable to sit on. So looks-wise and construction-wise these are 5-star love seats, and I took a star off for comfort.
Also, customer service was great--and we loved the "build updates!"