The entire process, even from the beginning of just having the fabric swatches mailed to us was a wonderful experience. We (family of two adults, three young kids, and a dog) live in a smaller mid century ranch, and trying to find furniture that fits that style and works for our family proposed challenge, but I am so glad we found Joybird.
We ordered this loveseat and matching sofa in a beautiful navy velvet, and I loved getting the updates as the pieces were being constructed. Some one even emailed me directly to ask if we wanted to have the white glove delivery, but because it was said to take a couple weeks longer, and I was too excited to wait any longer than necessary, I passed. They ended up upgrading it anyway, and even delivered two weeks earlier than the initial timeframe!
The sofa and loveseat themselves are absolutely incredible. The quality of fabric, the sound construction, and surprising high level of comfort are top notch.
If anyone has any hesitation with ordering online, there is no reason. Everything from the customer service to the products themselves have turned out to be far beyond expectations.