My wife and I ordered the Hopson L Sectional just before we moved into our new house in May of this year, sight unseen. We've never done that with any piece of furniture and we were a little hesitant. After a few delays (due to material shortage) we finally received our sofa in September. We immediately realized that it was well worth the wait! The craftsmanship is impeccable, the couch is extremely comfy, and it fits PERFECTLY in our room. If we ever need another piece of furniture in the future, we definitely won't hesitate to come to Joybird the 2nd time around.
The product is only half of the experience with any purchase. The other half is customer service. Everyone at Joybird was an absolute pleasure to work with and kept us informed of any delays and even refunded us a bit of money since we were patiently waiting on it. Easily the best customer service experience I've had anywhere in many years.