My wife and I had never seen Joybird furniture in person, but the web pictures looked way cooler than the stuff we could find in town, so we took a chance. That chance paid off with a very nice sofa that meets all of our expectations.
We asked for the "white glove" delivery, and the delivery guy was great to work with, but he was alone, so I'm not sure what he would have done if we wanted the sofa upstairs? Fortunately for both of us, I was there for the delivery, and the sofa was destined for a room downstairs.
Packaging was better than expected, and everything arrived in good condition. The feet were pointed in odd directions, but a little elbow grease got them straightened out. Otherwise, there's not much to do--remove some cardboard and foam, position (and re-position) to your partner's tastes, and then kick back and enjoy.
The cushions are somewhat firm compared to popular overstuffed furniture, but that's our preference. My wife noted that the seat is quite deep for her, so she prefers a throw pillow behind her back if there's nothing to put her feet up on. Predictably, the cat loves it and does his best to cover it with cat hair :P.
Bottom line: it's a sharp-looking, comfortable couch at a competitive price, and Joybird is super easy to work with. Win!