Update. I changed from 5 to 4 stars. While the service from Joybird was excellent, in reality (after using for two months) the quality is slightly above average. Not a huge deal, but seams aren't quite straight, the padding is not as firm as when new. I'd say worth the price paid. Still satisfied with quality of fabric and design. Initial review was: As with other reviews, the decision making and purchase process was perfect. I could not ask for more from the staff at Joybird. Delivery was by a 3rd party shipper, and was toward the end of the promised time frame. But, the sofa is perfect. I am 6' 3" tall, and finding a comfortable, modern sofa is impossible. But the West works for me just fine. Well made, the fabric is as promised by the sample. The only complaint (if you can call it that), is the back of the sofa is not 3 separate cushions, but rather a stiched seam separating 3 sections of the back. But in the end, I actually like it more, it's just not what I thought the photos showed. A great sofa at a great price. Who could ask for more ???? Very satisfied with the purchase.