Jennifer R.Received our Elsie Bench about a month ago. Initially I was pretty disappointed with it because the cushion didn’t fit right and had two huge gaps on both sides. Contacted Joybird customer service and they manufactured a new cushion (at no cost to me) and sent it right out. Now I love the bench! It’s a nice fit at the end of my bed....and it’s a perfect height for the dog to get up on.