Frances P.We absolutely love our new Eliot Reversible sectional and Soto Arm Chairs. Joybird;s customer service is amazing. We ordered everything in time to arrive when we did to our new home in FLA but due to a back order on wood our order was delayed. I explained to Pedro that we would only be there for 3 weeks so he went above and beyond to get everything delivered while we were there. 5 stars out of 5 stars!