Michelle C. Ordering a couch you only saw online is a daunting thing but we could not have been more pleased with the Liam. It is definitely on the firmer side but still so comfy and so well made. The depth of the seat makes his couch perfect for a nap. Key largo ash was the perfect grey for us. The legs that came with the Liam made the couch too high for us, they added 4 more inches, so we requested replacement legs from the plover couch which matched great and they were only 2" high. Highly recommend joy bird and will definitely purchase from again.