Anne G.We love our Braxton Sectional from Joybird! It is absolutely gorgeous! The cushions are firm, but very comfortable. One part of the sectional arrived damaged, but this most likely happened during shipping and so far the customer service at Joybird has been excellent. They are going to make and ship a replacement piece and gave us a store credit to compensate for the hassle of dealing with damaged furniture as well as for the delayed arrival (the furniture arrived a few weeks after the delivery window). As long as the replacement piece arrives in good condition I will be very satisfied. The Braxton sectional is beautiful, had good depth, and its size makes it great for spreading out and relaxing.