Tamera G.I love our Hughes Sofa!!! The entire experience, ordering, receiving emails updates of the build, customer service, and the delivery were all awesome. I had been looking at joybird sofas for over a year when my husband said Happy Anniversary now order whatever sofa you want. I mentioned this in an email to Joybird customer service and how excited I was about our new sofa and a week later received a beautiful bouquet of flowers wishing me a happy anniversary from everyone at joybird. How wonderful and so unexpected, it made my day. Our sofa was delivered right in the time period I was told when I ordered it. The delivery guys were great and very nice. We ended up putting our sofa in the master bedroom because we watch TV in there quite a bit and it is perfect. I love the Echo fabric it holds up to everything thrown at it including our cats and is very soft. The color is beautiful and goes with my somewhat odd fan love of Doctor Who. The sofa's build quality is also amazing, it is extremely well built. I would by this sofa again in a heart beat and actually plan to along with other pieces for our living room. This purchase was actually a test run to see how the process went and how well we liked the furniture. I was skeptical buying sight unseen, but not now. Joybird ROCKS!