Janice V.We purchased this couch over a year ago and we loved it so much we purchased a sleeper sofa for the basement. It is extremely comfortable and it works well with my style of decorating. I love an eclectic look and the couch compliments the entire room. After a year of sitting I noticed a small tear near one of the buttons, I took a photo and sent it to joybird. They responded immediately - they are going to replace the cushion, and they are making sure the fabric matches exactly. Now that is customer service! They are also extremely friendly on the email exchanges. I will purchase from them again in the future.