Betsy S.I was really skeptical about ordering from an online store. The reviews by thewirecutter.com and Joybird convinced me to give it a go. The couch is a delight to sit on, it's the perfect combination of firm and soft. I chose the Bently Indigo color (before ordering the swatch kit-definitely order the swatch kit first) and it's very dark. However, it's what I was looking for in a couch. The fabric feels very inviting, I'd describe it as a mix between corduroy and velvet.
The delivery was a dream. I was well informed at every step. The delivery itself was very quick, the two guys did a good job bringing the couch up the elevator, through the hallway and carefully maneuvering it through my small condo. The five legs were easily installed and the couch feels very sturdy.
I've since ordered the Korver Swivel Chair in the Merit Dove color and can't wait for it to arrive.
The amount of time from when I ordered the couch to when it arrived was a couple of months. The other reviews did mention the amount of time it would take to arrive, so this wasn't a surprise.