Samantha L.I really liked that I could order this couch while it was on sale and wait to pick a color because I hadn't moved in to my new apartment yet. They sent a swatch kit and didn't mind that it took me over a month to decide. Delivery and set up was smooth. The sofa is pretty firm, which I like, and the Impact Flurry fabric is soft but sturdy. I just had my first house guest stay over and try the pull-out sofa and they said it was very comfortable.