Jennifer F.This was my first experience ordering from Joybird! It was so fun to pick the fabrics and design a custom look. As others have commented, it does take a long time to receive your items, but not longer than I've found if you custom order at a store. The fabrics are very high quality and the pieces are very well made. While I love the style and size of the Hughes chair, it has no lower lumbar support which was disappointing. The Kavi Ottoman is very sturdy - my mistakes there are that it's too high for the chair seat and the top surface is very small.