Anthony N.Just got delivery of our new Joybird Hughes couch and could not be more pleased. The entire process was spelled out in detail as to what to expect and everything went as advertised on their website. Customer service was great to answer all or our questions during the ordering process and while waiting for the couch to arrive. All the answers we submitted to the Furniture Quiz on their website concerning what features we wanted in a couch came true as to firmness, seating dimensions etc. It was customized to our exact request. The fabric quality was superb ... We are now in the process of ordering some custom pillows from Joybird to go with our new couch. Strongly recommend them to anyone looking to pick the features they really want in a piece of furniture !