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Eliot Leather Sofa
71 Reviews
Jan Patrick
Greensboro, NC
Review left on Dec 27, 2019
Eliot Leather Sofa
I almost did not order based on some of the reviews complaining about delivery issues and delays. Also a few reviews that had some construction issues. I have been fooled with Amazon reviews so I am very skeptical of even the good reviews. . I had never ever considered ordering online furniture but with the poor selection in local stores I was willing to take a chance. I took the chance with this company because of the return policy and not having to pay shipment to return the item. I was promptly sent fabric samples. Feedback from customer service with questions was prompt, and I mean within an hour of contact. I was kept up to date after ordering on the status of the manufacturing process. My sofa was ready 5 days prior to expected date. I was contacted right away for delivery and sofa was here on the exact day I asked for the delivery and within the time frame of a 3 hour window. I was holding my breath since taking a chance on an online product of this size and cost is not something I am comfortable doing. I must say I am thrilled with my sofa, it is exactly as pictured and described. The leather is quality and the construction is very sound. There are no flaws that I can find. I am not very tech savvy (Baby Boomer!) which is why I am not leaving a picture. I would indeed order again from Joy Bird. I would not order from other online companies as its scary with their return policies. In my mind I am thinking that if other online companies are making it hard to take a product back{and charging me shipment} then those companies must know something is perhaps sketchy with some of their product. Know what else scared me? That I actually found out about this company from Face Book and took a chance to order it! Must be getting brave it my Senior years! VERY VERY pleased with the whole process start to finish.
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Sharon Johnson
Salt Lake City, UT
Review left on Dec 25, 2019
I love the couch! It is well made and fits nicely in my front room.
Matthew Chism
Seattle, WA
Review left on Dec 16, 2019
Take a chance- it IS the best couch out there.
I'm writing this review about a year out from my purchase of the Eliot sofa. So, I've had some serious time to "bond" with a rather substantial purchase from a company that I had only read online reviews and watched videos. There are no show rooms near me, no place to try the product out, and I did not have friends or colleagues in the A/D field that owned Joybird pieces. So, big risk in purchasing sight unseen- although I will admit the 365 day return policy did help. In the past year, the Eliot has far surpassed every expectation we had- from construction to finish to "feel". The leather finish is truly exquisite- we found a "ready to ship" model that had a discount, so decided to spring for it (with the return policy in our minds... just in case. The leather would be nothing if the couch itself were not totally dialed in- and it most certainly is. The sit angles allow for multiple sitting positions, it can sit 4 (if you are familiar) on movie night, and is a dream to nap on. We even experienced Joybird customer service with a service call repair, one that reinforced the quality of the materials and construction of the couch. Somewhere around day 12 of couch ownership I forgot all about that return policy- this couch is a design showpiece that doubles as your absolute favorite place to sit in your pajamas. A year later, the only regret I have is that I didn't purchase the Eliot earlier. That's it. So... do it- you won't regret it.
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