See why customers love the Eliot Leather Sofa
Read real customer reviews and what they're saying about our products!
product
Eliot Leather Sofa
71 Reviews
Shop
Recent
×
Jan Patrick
Greensboro, NC
Review left on Dec 27, 2019
Eliot Leather Sofa
I almost did not order based on some of the reviews complaining about delivery issues and delays. Also a few reviews that had some construction issues. I have been fooled with Amazon reviews so I am very skeptical of even the good reviews. . I had never ever considered ordering online furniture but with the poor selection in local stores I was willing to take a chance. I took the chance with this company because of the return policy and not having to pay shipment to return the item. I was promptly sent fabric samples. Feedback from customer service with questions was prompt, and I mean within an hour of contact. I was kept up to date after ordering on the status of the manufacturing process. My sofa was ready 5 days prior to expected date. I was contacted right away for delivery and sofa was here on the exact day I asked for the delivery and within the time frame of a 3 hour window. I was holding my breath since taking a chance on an online product of this size and cost is not something I am comfortable doing. I must say I am thrilled with my sofa, it is exactly as pictured and described. The leather is quality and the construction is very sound. There are no flaws that I can find. I am not very tech savvy (Baby Boomer!) which is why I am not leaving a picture. I would indeed order again from Joy Bird. I would not order from other online companies as its scary with their return policies. In my mind I am thinking that if other online companies are making it hard to take a product back{and charging me shipment} then those companies must know something is perhaps sketchy with some of their product. Know what else scared me? That I actually found out about this company from Face Book and took a chance to order it! Must be getting brave it my Senior years! VERY VERY pleased with the whole process start to finish.
Continue Reading
Sharon Johnson
Salt Lake City, UT
Review left on Dec 25, 2019
Couch
I love the couch! It is well made and fits nicely in my front room.
Matthew Chism
Seattle, WA
Review left on Dec 16, 2019
Take a chance- it IS the best couch out there.
I'm writing this review about a year out from my purchase of the Eliot sofa. So, I've had some serious time to "bond" with a rather substantial purchase from a company that I had only read online reviews and watched videos. There are no show rooms near me, no place to try the product out, and I did not have friends or colleagues in the A/D field that owned Joybird pieces. So, big risk in purchasing sight unseen- although I will admit the 365 day return policy did help. In the past year, the Eliot has far surpassed every expectation we had- from construction to finish to "feel". The leather finish is truly exquisite- we found a "ready to ship" model that had a discount, so decided to spring for it (with the return policy in our minds... just in case. The leather would be nothing if the couch itself were not totally dialed in- and it most certainly is. The sit angles allow for multiple sitting positions, it can sit 4 (if you are familiar) on movie night, and is a dream to nap on. We even experienced Joybird customer service with a service call repair, one that reinforced the quality of the materials and construction of the couch. Somewhere around day 12 of couch ownership I forgot all about that return policy- this couch is a design showpiece that doubles as your absolute favorite place to sit in your pajamas. A year later, the only regret I have is that I didn't purchase the Eliot earlier. That's it. So... do it- you won't regret it.
Continue Reading
Load more