Furniture Protection Plan | Joybird

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Furniture Protection Plan | Joybird

Fabric/Upholstered Items	Life Happens Plan	Pet Protection Plan
Food or drink spills
Human bodily fluids
Pens, highlighters, crayons
Grass
Grease
Iodine
Shoe polish
Small burn/heat marks
Punctures, cuts, tears, or rips from a specific event
Damage by pets

Leather Items	Life Happens Plan	Pet Protection Plan
All Fabric/Upholstered Item coverage
Blue jean dye transfer
Newspaper print transfer
Damage by pets

Wood Items	Life Happens Plan
Food/drink stains
Human bodily fluids
Burn/heat marks
Water rings (from beverages)
Scratches, gouges, or chips from a specific incident that penetrates the finish
Lifting/bubbling of the veneer from foods or beverages

Each Joybird manufactured item comes standard with a lifetime limited warranty, which only covers manufacturing defects or shipping damage.

What is not covered by Joybird's Protection Plan:

General

Any stain or damage not mentioned in "Here's What's Covered" section.
When directions regarding “Requirements for Requesting Service” from ServeCo have not been followed.
Stains, damage, or soil build up as a result of extended use, that occur from repeated use rather than one specific incident. This includes pilling, pulls, seam separation, fraying, loose joints, cracking, and peeling.
Stains or damage with an unknown origin.
Furniture sold "As is" which may contain existing damage or stains

Improper Maintenance, Care, or Misuse

Stains or damage that has not been properly cared for or maintained, as per Your manufacturer's warranty.
Stains or damage resulting from the improper use or misuse of furniture, including the use of furniture beyond the purpose for which it had been designed.
Stains or damage resulting from the improper, in-home movement of furniture.
Stains or damage, including color loss or color change, caused by cleaning methods other than those recommended by Joybird.
Stains or damage caused by animals, unless otherwise specified in the “Here's What's Covered” section. Repetitive bodily fluid stains are considered preventable occurrences and will not be eligible for Service.
Intentional stains or damage
Furniture that shows signs of infestation including, but not limited to, insects, termites, cockroaches, and rodents.

Overall Quality Issues

Stress tear (tearing or ripping of upholstery within one-half inch of and parallel to the seam line), or fabric flaws.
Fading, color loss or color change.
Loss of foam and/or innerspring resiliency (including body impressions)
Defects in design, materials or workmanship not specifically listed in the “Here's What's Covered” section.
Natural leather markings such as, but not limited to, scars, insect bites, brand marks, and wrinkles.

Non-Household Environments

Stains or damage that occur during any delivery or installation process, or before the furniture is delivered to Your residence.
Stains or damage that occur while the furniture is not located within Your residence.
Stains or damage that occur while the furniture is in storage, or being moved to or from storage, or between residences.
Furniture that is, or has been, used for commercial, institutional, or rental purposes, including daycare.

Miscellaneous

Dyes, caustic solutions and chemicals
Odors
Feces
Stains or damage that is covered by Joybird's warranty or under any insurance policy.
Stains or damage caused by structural problems, like skylights, roofs, or water pipes.
Stains or damage caused by appliance malfunctions, such as air conditioners or water heaters.
Stains or damage caused by smoke, fire, flood, or other natural disaster.
Stains or damage caused by theft, vandalism, or as a result of any other illegal activity.
Stains or damage caused on behalf of independent contractors, such as maintenance personnel, painters, or repair contracting services.
Seasonal cracking

Mechanisms or Components

No services will be rendered on parts if they are:

Deemed to be misused, or used in a negligent manner
Modified by the consumer or a third party
Were placed in an improper operating environment
Have any problem not involving a defect
Damaged or malfunction as a result of an animal
Damaged or malfunction as a result of liquid of any kind
Dropped product.

For full terms & conditions, click here. Residents of Arizona or Virginia, click here.