Overall, this was a good purchase. I was worried like others about purchasing a bed without seeing it in person. And there were no reviews yet for this bed! It took me a long time to find the right bed that had the attributes I was seeking: tall headboard, footboard, upholstered, sturdy, and stylish. This bed is all those things! Choosing the fabric took me longer than expected, too, nervous I wouldn't like the color from the swatch larger and in real life. I chose the Synergy Pewter fabric and am very happy with it, after worrying it might be too bluish versus gray. The bed is beautiful and looks great. It's very sturdy, too, even though there is only one 3x3 thick peg leg in the center section for the king-size bed.
I dinged this a star. I am very happy with the bed, however I am a bit disappointed that the slat system and frame can be seen with the mattress and bedding in place. I wasn't sure what to expect with the slat system and I think for the cost of the bed (even the sales-event price) would have meant better quality. I want to include photos to show this, but I think Joybird should include photos of these beds without a mattress to show you what to expect before purchasing it! I would have expected the side rails to be designed in such a way that the upholstered part of the bed where the slat system attaches to the headboard and footboard as well as along the sides, would hide the unfinished wood of the slats and frame under the mattress, but it doesn't. My standard King-size Casper mattress doesn't completely cover those corners and there are gaps where you can see both the unfinished wood slats and down through to the floor in the spaces between the slats. With blankets and bedding it's ok and more hidden, but I can still see it especially at the headboard. The other issue being the fabric is kinda bunchy in some spots where it was glued/attached to the frame at the bottom-right of the footboard -- so I see it walking into my room all the time. It's minor and not enough to send something back -- just a little unexpected again for the price and alleged high quality control.
The bed was delivered and it took a bit longer for the two delivery men to put it together and while they were very professional to me, they totally dissed Joybird as having issues (e.g. two couches recently delivered with no drilled holes for the legs) and being hard to put together. The bed didn't have a chemical smell, but the unfinished wood slats did leave a lingering smell of freshly chopped wood for a few days. Finally, I was pretty surprised Joybird didn't send me an email asking how my delivery experience was or asking how the product overall was or if it met my expectations. I really love Joybird's customer service business model, e.g. emailing updates during the build process stages, but to do that and not follow-up once the bed has been delivered seems like you're missing an important part of the customer service process.
All in all -- I have other Joybird pieces in mind and will be happy to purchase again from the company. The pros far outweigh the cons with my particular purchase experience.
I dinged this a star. I am very happy with the bed, however I am a bit disappointed that the slat system and frame can be seen with the mattress and bedding in place. I wasn't sure what to expect with the slat system and I think for the cost of the bed (even the sales-event price) would have meant better quality. I want to include photos to show this, but I think Joybird should include photos of these beds without a mattress to show you what to expect before purchasing it! I would have expected the side rails to be designed in such a way that the upholstered part of the bed where the slat system attaches to the headboard and footboard as well as along the sides, would hide the unfinished wood of the slats and frame under the mattress, but it doesn't. My standard King-size Casper mattress doesn't completely cover those corners and there are gaps where you can see both the unfinished wood slats and down through to the floor in the spaces between the slats. With blankets and bedding it's ok and more hidden, but I can still see it especially at the headboard. The other issue being the fabric is kinda bunchy in some spots where it was glued/attached to the frame at the bottom-right of the footboard -- so I see it walking into my room all the time. It's minor and not enough to send something back -- just a little unexpected again for the price and alleged high quality control.
The bed was delivered and it took a bit longer for the two delivery men to put it together and while they were very professional to me, they totally dissed Joybird as having issues (e.g. two couches recently delivered with no drilled holes for the legs) and being hard to put together. The bed didn't have a chemical smell, but the unfinished wood slats did leave a lingering smell of freshly chopped wood for a few days. Finally, I was pretty surprised Joybird didn't send me an email asking how my delivery experience was or asking how the product overall was or if it met my expectations. I really love Joybird's customer service business model, e.g. emailing updates during the build process stages, but to do that and not follow-up once the bed has been delivered seems like you're missing an important part of the customer service process.
All in all -- I have other Joybird pieces in mind and will be happy to purchase again from the company. The pros far outweigh the cons with my particular purchase experience.
