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Returns & Exchanges
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Furniture Return Policy

You have 365 days to return an item unless it’s damaged, soiled, or excessively used. If you request a return within 14 days of delivery, we'll even pay for shipping back to us. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law.

Refunds & Exchanges

Refunds & Exchanges

Orders under $7,500 can be returned to us for a full refund. We also cover the cost of return shipping within 14 days of delivery.

Orders $7,500 and over can be returned, but we'll deduct a 20% return processing fee from your refund. We'll arrange the return shipping and refund the order amount (minus 20%) when we receive the product(s) from you. Unfortunately, expedited production fees are non-refundable.

Orders returned to us due to non-scheduling of delivery will result in a 20% restocking fee.

Custom Orders

Custom Orders

Custom items ordered via our website are eligible for our return policy, but special requests or modifications outside of the custom options available on our website and limited-edition patchwork products are not.

Accessory Return Policy

To initiate a return on our accessories, please contact us within 14 days of receiving your item(s) for product-specific return procedures. Refunds will be credited back to your original payment method once we receive your return. Fabric by the yard is final sale and cannot be returned.

Damaged Items

Damaged Items

In the unlikely event that you receive a product that’s been damaged in transit or is defective, we’re happy to set up a prompt replacement. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item.

Exchanges

Exchanges

Changed your mind? We’re more than happy to help you order another product if your original order hasn't already shipped. Exchanges for delivered furniture items are not allowed.

Promotions

Promotions

In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change.

Need More Help?

Contact our customer happiness specialists for additional assistance.

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