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Accessory cancellations are accepted within 48 hours of purchase, before the item ships. After that time cancelations are not available and our 14-day return policy applies.
Please visit our Showrooms page for all Joybird Retail Partner and Pop-Up contact information. Applicable return policies can be located on the associated website or through the associated customer service phone number.
Returns & Exchanges
Decided your piece isn't exactly what you wanted? We’re here for you.
Furniture return policy
You have 90 days after delivery to return an item in its original condition. Return shipping costs are the responsibility of the customer. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law.
Refunds
After receiving your returned item, refunds will be credited back to your original payment method minus shipping charges, plus a 10% restocking fee taken from the subtotal of your order. If you need to cancel your initial order, you must cancel within 24 hours in order to receive a full refund. If you need to cancel after 24 hours of the initial order and before the item is delivered, you will receive a full refund, minus a 5% processing charge.
Exchanges
Customers are allowed one (1) free exchange, up to 90 days after delivery of the original piece. The exchange can be a product that is either the same product type, or a higher priced item. Customers must purchase their new item up front, and any price difference will be refunded or charged to the customer after the physical exchange takes place.
Exceptions
Accessory and Decor Returns
To initiate a return on our accessories, please contact us within 14 days of receiving your item(s) for product-specific return procedures. Return shipment costs are the responsibility of the customer. Refunds will be credited back to your original payment method once we receive your return, minus a 10% restocking fee. If you do not ship back the accessory within that 14 day window we can no longer accept it as a return. Please note: Wallpapers are final sale and cannot be returned.Accessory cancellations are accepted within 48 hours of purchase, before the item ships. After that time cancelations are not available and our 14-day return policy applies.
Damaged Items
Joybird is proud of our quality and craftsmanship. In the rare event that your item arrives damaged or defective, please contact us upon receipt, and we’ll make things right.Clearance Items
Clearance items are final sale and are not eligible for returns.Promotions
In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change. Limited edition collections/product/fabrics are not eligible for promotional discount.Retail Purchase Returns
Our return policy applies to any product purchased on Joybird.com, via phone by a Joybird Customer Happiness Specialist or at Joybird retail location. Items purchased from a verified Joybird Retail Partner or Pop-Up Shop (identified on our our Showrooms page as "Joybird at Retail Location" or "Pop-Up Shop") have partner specific policies and are not subject to the Joybird return policy.Please visit our Showrooms page for all Joybird Retail Partner and Pop-Up contact information. Applicable return policies can be located on the associated website or through the associated customer service phone number.
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