Refunds & Exchanges
Orders under $7,500 can be returned to us for a full refund. We also cover the cost of return shipping within 14 days of delivery.
Orders $7,500 and over can be returned, but we'll deduct a 20% return processing fee from your refund. We'll arrange the return shipping and refund the order amount (minus 20%) when we receive the product(s) from you. Unfortunately, expedited production fees are non-refundable.
Orders returned to us due to non-scheduling of delivery will result in a 20% restocking fee.
Custom items ordered via our website are eligible for our return policy, but special requests or modifications outside of the custom options available on our website and limited-edition patchwork products are not.
In the unlikely event that you receive a product that’s been damaged in transit or is defective, we’re happy to set up a prompt replacement. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item.
Changed your mind? We’re more than happy to help you order another product if your original order hasn't already shipped. Exchanges for delivered furniture items are not allowed.
In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change.
Saving the rainforest, one tree at a time. Planting trees with every purchase, we’re committed to making a healthier, more sustainable planet. 167,098 trees planted