Your furniture will be in transit for approximately 7-14 business days, depending on its final destination within the contiguous United States. Once your furniture arrives at the delivery hub in your area, you will be contacted to schedule an in-home or curbside delivery.
If you receive two tracking numbers, then your in-home delivery will be a two-step process. First, your order will be delivered to our pick-up provider J.B. Hunt, then J.B. Hunt will deliver your furniture to your home.
Also known as White Glove delivery
Your furniture will arrive by a two-man team that will deliver your item in the room of your choice, including up to two flights of stairs. They will handle the unpacking, installation and packaging removal—all you have to do is simply open the door for them. We strongly recommend removing your existing furniture prior to delivery.
Also known as Threshold delivery
The delivery truck will pull up to the closest entrance to your home and unload the package onto the sidewalk. If there is no incline or stairs leading to your house, they will generally carry the package to your door. Then you would be responsible for unpacking (some items may be on a crate), bringing the item inside and disposing of all packaging yourself.
Approve and Accept
We make a point of sending out our products in perfect condition, so when they arrive that way everyone is happy. However, we know damage can sometimes occur in transit. In the event that your furniture has been damaged, please note that on your Proof of Delivery form. Small damage such as nicks, scuffs and broken legs can be taken care of in your home after you’ve accepted delivery.
Don’t worry if anything is damaged in transit—we have you covered! Before refusing delivery, take some pictures of the damage and give us a call at 888-282-0842 so that we can assess the damage and determine the best solution together.
Chances are we’re aware of some options that can be resolved quickly. We work with a network of certified furniture repair companies and will begin contacting them to find a furniture medic who is qualified and available to address your specific issue.
Saving the rainforest, one tree at a time. Planting trees with every purchase, we’re committed to making a healthier, more sustainable planet. 543,861 trees planted