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Joybird Was Built to Fill a Void

Shopping

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How long will it take to receive my order?
During checkout, we'll provide you with an estimated arrival date based on our current production lead time (4-8+ weeks, varies by product) plus shipping transit time. Shipping transit time is, on average, 7 to 14 business days. Additionally, your customer service representative can provide you with details regarding your specific order. More accurate estimates will be provided with your tracking information.
Where can I see your furniture in person?
Your home! We offer completely made-to-order furniture and have no on-hand inventory. Each piece is custom made for each customer based on fabric, wood stain, and cushion preferences. We offer an extremely flexible return policy that includes free return shipping, so if you don’t 100% love your furniture, we’ll take it back.
Is return shipping really free?
Yes, it is. Sometimes you make a purchase and it just doesn't work out. We want you to know that we have your back. Contact us right away if you’d like to request a return for any reason. If you request a return within 14 days of delivery, we'll send a team to package/pick up your item(s) free of charge, and you’ll get a full refund.
What if I need help deciding what could work in my space?
Our free design tips and advice aim to help you choose the right furniture to outfit any room before you buy. That way, you won’t purchase furnishings that don't fit your space. Feel free to send over a photo of your space with some ideas on what you’re looking to do, so our designers can take a look. We also offer free upholstery swatches upon request so you can see for yourself if the colors and patterns you're considering complement or match existing fabrics and wall treatments.
Do you have any items in stock for immediate delivery?
We do not have any items available for immediate delivery. Due to varieties offered in fabrics, wood stains, and cushions, all items are made to order for each customer based on his or her preferences. Most orders ship within 4-8 weeks (varies by product).
Which fabrics are the best if we have pets or small children?
All of our fabrics are durable and will stand up against pets or children. The main concern for most is how easy it is to clean up after those little, sticky fingers have landed on their lovely sofa or chair. We’ve carefully selected fabrics that have relatively easy cleaning instructions and can be spot-cleaned for everyday mishaps. For more information, learn more about our kid-friendly fabrics.
What if I don't like what I ordered?
We want you to love anything you order from Joybird. If not, you have 365 days to return your purchase. Simply call us and request a return, and if it’s within 14 days of delivery, you’ll receive a full refund and we’ll pay for return shipping, send a carrier to pick up your items, and return them to us. If you’re returning an item outside of the first 14 days, we'll still send a team to package/pick that item up, and you’ll get a full refund minus the return shipping cost. Joybird does not charge any restocking or processing fees whatsoever on returns. For more details, please read our entire return policy.
Where can I read customer reviews?
What better way to learn about our products and company than by reading reviews from other real customers just like yourself? We always welcome feedback from our customers about our products and service - the good and the bad.
How will I know if my furniture will fit through my door?
Finding something you love is one thing. Making sure it fits is another. Measuring to ensure your furniture will fit is something we highly recommend before purchasing or arranging delivery. Use our measurement guide to make sure it fits!
Do you refurbish furniture as well?
No, we only create new pieces at this time. We love seeing how our customers mix old and new, so if you decide to refurbish your furniture with our fabric, please be sure to share your pics with us.

Shipping & Delivery

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How much is shipping?
All products over $999 will ship at a rate of $99, both for in-home delivery and curbside. Items under $999 will ship at a rate of $99 for in-home delivery, but at a discounted rate of $49 if curbside delivery is selected. Shipping rates on decor items from our third-party vendors will vary.

Also, there are certain areas that have limited access due to their geographic location. Places such as islands, mountain residences, or lairs located in volcanoes. Our delivery teams may not be able to deliver, or may charge an additional fee for the delivery. If you feel that your home or evil headquarters is in one of these areas, let us know, and we’ll check for you.
Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed. We accept most major credit cards to include Visa, MasterCard, American Express, Discover. We also offer financing.
Where do you ship?
Joybird will ship your products to virtually the entire contiguous United States. Unfortunately we do not ship outside the continental US.
Is there any way to get my furniture sooner?
Absolutely. You can select expedited production during checkout which allows you to expedite your non-QuickShip order by one or two weeks for a small fee. Give us call to find out more about expediting orders.
How do I know when my order has shipped?
You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door. If you signed up for SMS (text) alerts, we’ll also send a text message to the mobile number you provided us.
Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed. We accept most major credit cards including Visa, MasterCard, American Express, and Discover. We also offer financing.
Does delivery include set-up?
If you chose "in-home delivery" during checkout, all items are delivered inside the room of your choice and unpackaged. Some exceptions might be our bed, bookcase, and wall-unit collections, which require simple assembly. Single-item orders of chairs or ottomans are shipped to your front door for free, but are not taken inside unless you choose to upgrade during checkout.
Will the delivery team take away my old sofa?
It’s recommended that you have your area cleared before your new furniture arrives. The delivery team will not remove any old furniture and should not be involved in any detailed moving of existing furniture due to liability. The delivery teams will not take away any old pieces as, in most cases, they have full trucks to make several deliveries within a day.
What do I do if my furniture is damaged during shipping?
No need to worry if anything is damaged in transit to you – we have you covered! Most things can be fixed or replaced. Before refusing delivery, please be sure to give us a call, and we can assess the damage and determine the best solution moving forward.

Take some pictures of the damage so we can determine the best and fastest solution for you. You can submit the photos and a description of the damage here. We work with a network of certified furniture-repair companies and will begin contacting them to find a furniture medic who’s both qualified to address your particular issue and available.
What do I do if my furniture does not fit during delivery?
Most of our collections do have removable legs that allow for an additional 4-6” of clearance, or their bases can be removed with a power drill and a #2 square tip drill/screwdriver bit. Please make sure you measure the entryway width and height against the item purchased to ensure a smooth delivery process. Be sure to check out our measuring guide, and contact us with any questions about measuring your space.
Do you ship to Alaska and Hawaii?
Sorry, we don’t ship to Alaska or Hawaii at this time. Some customers have opted to have their furniture shipped to the closest US point/city and arrange transportation from there.
Do you deliver on weekends?
Weekend delivery options are not available at this time. However, you can schedule your white-glove delivery Monday through Friday from 8 a.m. - 5 p.m. The two-man delivery team will unpack your furniture and dispose of the packaging before bringing it inside for setup. Helpful Tip: If you have a friend or neighbor available to meet the delivery team, the professionals can handle the rest.
What are the shipping and delivery options?
Joybird offers two shipping options: curbside delivery and in-home delivery. Either shipping method has its own benefits and drawbacks.

Curbside delivery (with an average delivery time of 5-12 days): Also known as "threshold," the delivery company pulls the truck up to the front of your house/apartment building, loads the package onto the lift gate on the back of the truck, lowers the lift, and pushes the package onto the sidewalk in front of your house. If there isn’t an incline or stairs leading to your house, they generally wheel the package to your door. You would be responsible to unpack (some items may be on a crate) and bring the item inside yourself. This is a great option if you need your item as fast as possible. Carrier will provide you with a date and a three-hour window of time when the item will arrive. This option is available on select products only.

In-home delivery (with an average delivery time of 7-21 days): Also known as "white-glove," your package will arrive with a two-man team to unpack and deliver your item into the room of your choice (including up two flights of stairs). All packaging will be removed by the delivery team. You’ll simply just open the door for them. The delivery team will call you in advance to schedule a specific date and time frame for the delivery. This is the best option for those who aren’t in a hurry to receive their items or those who live in apartments or large buildings. In-home delivery is $99.
How long does delivery take once my order has shipped?
We offer two shipping methods for most products. In-home delivery takes two to three weeks, while curbside delivery is only one to two weeks.
Can I set a specific delivery date & time?
All scheduling for delivery is done with the shipping companies that we use to ship our furniture. Keep in mind, scheduling requires a lot of coordination with drivers/delivery teams; although they offer multiple days and time slots, they aren’t available for delivery just any date and time. You’ll get a call from the shipping company as soon as your product scans into the local facility responsible for delivering your product. This process can take 2-3 business days once the product has arrived to the final-mile facility.
Will everything ship at the same time?
We build everything and ship everything in your order together. Shipping orders together helps keep things simple so you don’t have to arrange two separate deliveries. The only items that ship separately from an order would be our accessories, like lamps, rugs, and wall art.
I can’t take delivery for a long time, should I still order now?
This request is more common than you might think. Even if you can’t accept a delivery anytime soon, you can still place your order now and just let us know when you want us to ship it. We will make a note on your order to hold production/shipping until your specified date.
How long does delivery take once my order has shipped?
We offer two shipping methods for most products. In-home delivery takes two to three weeks, while curbside delivery is only one to two weeks.
I have an issue with scheduling my delivery, what can I do?
We put a lot of love in the furniture we build and the care we take for our customers, and we choose our shipping companies carefully to continue that experience outside of Joybird. If you’re having any issues during the delivery process, don’t hesitate to give us a call so we can help.
I received a damaged item. What should I do?
Your satisfaction is our top priority, and we want your Joybird experience to be perfect. If you receive a damaged item, please call us at 888-282-0842 or email us. We’ll replace the item if it’s still available or issue a full refund including shipping charges.

Order Status & Updates

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How do I check the status of my order?
You can check the status of your order by logging into your account and visiting the my account section.

You'll be able to:
-Get the current status of your order
-Check if your order has shipped
-View order details
How often will status updates be sent to me?
We're proud to offer you our industry-exclusive build updates system. From the moment your order is released to our production team for scheduling to the final touches of quality control, we’ll send email updates as your items come to life!
How accurate are your estimated delivery dates?
Although our estimated delivery dates are pretty accurate, please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to your zip code.

Our system calculates this estimated date using the total amount of time to process your order, including: material allocation, time to build your furniture, packaging, transit time to the delivery provider, and transit time to the delivery address. You’ll have a more accurate idea once your order ships from our distribution facility, and once your order is received at your local shipping hub, you can schedule your delivery with the delivery team.
The build update on my order is showing the same thing for a long time. What’s going on?
For the first few weeks after placing your order, you likely won’t receive any build updates. We’re using these first weeks to order and receive the raw materials we’ll be using for your order.

If it’s getting close to your estimated delivery date and you still haven’t received any new build updates, contact us at 888-282-0842, or email us.
What is pre-production status?
Because the majority of our products are built to order, we don’t keep stock of any items or materials. Pre-production is when we place the orders for all the materials for your order. Once all the materials arrive to our facility, your order is scheduled and assigned a week for production. Once your order begins production, you’ll begin to receive the build updates via email.

Returns & Warranty

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I need to return an item, how do I do that?
We want you to love anything you order from Joybird. If not, you have 365 days to return your purchase. Simply call us and request a return, and if it’s within 14 days of delivery, you’ll receive a full refund and we’ll pay for return shipping, send a carrier to pick up your items, and return them to us. If you’re returning an item outside of the first 14 days, we'll still send a team to package/pick that item up, and you’ll get a full refund minus the return shipping cost. Joybird does not charge any restocking or processing fees whatsoever on returns. For more details, please read our entire return policy.
I need to cancel my order, what can I do?
We’re bummed to see you go! Please give our customer service department a call at 888-282-0842 or submit our contact form and one of our representatives will gladly assist you.
Can I exchange my item for a different model?
We do not offer exchanges. You may order a new item and return an item that you’ve received. Payment for the new item would be taken at the time of the order. A refund for the returned item will not be processed until we confirm that the item(s) have been picked up and are in transit back to our facilities.
Do you offer returns on custom items?
Custom items can be returned as long as the dimensions and options are available through our website or unless otherwise specified. Customizations outside of what we offer online are final sale only. Those items will still be covered by the same warranty as non-custom items.
I haven’t received my refund, who do I contact?
I haven’t received my refund. Who do I contact? Please allow up to five business days from the time we process your refund for the refunded amount to be credited back to your account. You can contact our customer service department at (888) 282-0842 or submit the form below after five days if you do not see the credit reflected in your account.
I requested a return/ pick up, but haven’t heard from the shipping company?
JB Hunt is our pick-up provider. Please allow up to two weeks for them to schedule a pick-up with you. If you haven’t received a scheduling call from them after that time, they can be reached at (800) 452-4868. You can refer to your Joybird order number without the J prefix and by adding an R to the end. (For example, Joybird order number J1234 would have a return tracking number of 1234R). You can also contact a Joybird customer service representative at (888) 282-0842 for any questions or further assistance.
What does the warranty cover?
The Limited Lifetime Warranty covers the original owner and applies to all Joybird manufactured products including all upholstered products (sofas, chairs, sectionals, benches, ottomans, daybeds, sleepers, and chaises) and case-good or wood-based products (desks, wall units, tables, credenzas, and bookcases). These items are warranted to be free from all manufacturing defects. The lifetime warranty does not apply to Joybird accessories, including pillows, rugs, lamps, mirrors, wall art, throws, or clocks. The warranty is non-transferable.

Lifetime Limited Warranty
Coverage applies to all frames, springs, joints, bases, legs and hardware for the useful life of the product. Joybird will pay reasonable and customary labor rates to repair or replace the defective parts and all related shipping costs from the customer to the repair center designated by Joybird at no charge to the original retail purchaser.

3-Year Limited Warranty
Coverage applies to all fabric, leather, cushioning, seams, tufting, mattresses, stains, finishes and mechanical mechanisms found in sleepers and recliners. Joybird will pay reasonable and customary labor rates to repair or replace the defective parts and all related shipping costs to the repair center designated by Joybird at no charge to the original retail purchaser.

The term Lifetime refers to the normal useful life of the product. No warranty, expressed or implied, applies to any condition resulting from misuse, abuse, incorrect or inadequate installation, maintenance, cleaning or care.
I have an issue with an item, how do I handle that?
We're so sorry to hear that you have an issue with one of our products. We stand behind the quality of our products and want you to be happy with your purchase for the life of it. In order to process your request in an accurate and timely fashion, we require that you fill out this online form for all repair or warranty requests.

By providing us with this information, you’re helping ensure that future customers don’t experience the same issue. We will do our very best to get your situation resolved in a timely manner.
How long does a repair take?
We work with a network of furniture repair companies and will begin contacting them to find out who is best able to repair your furniture. The process to contact a medic and schedule a time for the inspection usually takes 1-2 weeks, and we will follow up within a few days with possible dates and solutions for you.

In some cases, a repair may not be possible and a partial or complete replacement will be needed. In those instances, it usually takes 4-6 weeks for the replacement to arrive.

Ordering & Payments

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I have questions, can I call to place my order?
Absolutely! We have customer-satisfaction experts ready and waiting to take your call or help you with any questions you may have. We know purchasing furniture online is a big decision, and we’re here to help you through the process. Whether your question is, "Do I go with Hughes or Hopson?" or, "When will my furniture be delivered?" we’re here to help, so give us a ring.
How will I know that you received my order?
Once you place your order online, you’ll receive an order confirmation via email with all of your order details such as an exact description of what you ordered and estimated arrival dates to help you prepare for your new furniture. We encourage you to thoroughly review your order confirmation, paying close attention to your shipping address, phone number, and delivery method.
I need to change my order, can I still do that?
Yes, you have a few days from placing your order to give us a call at 888-282-0842 or email us to make any changes. Just remember to include your order number. Any changes made after the first couple of days will likely cause your estimated arrival date to change, so please contact customer service if that’s a concern. We also understand that sometimes you may just need more time to decide between blue and turquoise. In that instance, feel free to email or call us to place your order on hold until you’re really, really sure.
Do you offer financing or layaway plans?
Joybird has partnered with Affirm to offer consumer-friendly terms to split purchases into monthly installments. During the checkout process, you can access the Affirm tab, where you’ll be directed to a separate site for the application process. Terms are exclusively between the consumer and Affirm. Joybird customer satisfaction and sales experts have no access to this information and are not qualified to provide any decision-making or account-status updates. Affirm provides a decision within seconds of application submission, so if you're looking to purchase furniture now and pay later, head on over to the payment tab in the checkout process. For more information on our financing options, please visit our financing page.
Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed. We accept most major credit cards including Visa, MasterCard, American Express, and Discover. We also offer financing.
What types of payment do you accept?
We accept payments from Visa, MasterCard, American Express, and Discover.
Can I combine sale discounts & coupon code?
Not usually. A few times a year, we like to show our appreciation to our customers by offering site-wide sales with deep discounts on all products. We’ve also been known to do limited-time promotions on certain collections. During those site-wide sales and promos, other coupons are not able to be combined. The good news is you can save those coupons for when you're ready to purchase that second chair or rug to go under your new, cool sofa.
Can I order and change my fabric after receiving the fabric swatches?
Definitely! Get your order in and sit back knowing the hard part is over. We offer a "decide later" option just for this very situation. Once you receive your swatches, email or call us to let us know what fabric made the cut for your new furniture. Be sure to include your order number when you contact us. You’ll receive a final email confirmation with your fabric selections and from there, your order moves into production scheduling. Woohoo!
Will I pay sales tax?
Sales tax on the merchandise total is charged for items shipped to California. The rates vary by zip code but generally range from 8 to 12%.
How do I check my gift card balance?
Someone got you a gift card? That’s great! Once you log into your account you can check your gift card balance here.

Fabrics & Materials

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What fabrics do you recommend for homes with pets?
Trying to find the best fabric for your furniture when you own cats or dogs can be a little complicated. While you may want that truly retro-looking, heavily textured fabric, you know that your investment is ultimately at the mercy of your beloved pet.

We try to make your decision easier with our pet-friendly fabric selections. Read the pet guide we've developed for pet lovers like yourself (and us, too!) for more information. Fabrics with a tighter weave will be less likely to gather pet fur and less likely to snag.

Our Cordova fabrics are especially not recommended for homes with cats due to the heavy weave and texture. These fabrics are prone to snagging on cat claws.
Can I order and select my fabric after receiving the fabric swatches?
Definitely! Get your order in and sit back knowing the hard part is over. We offer a "decide later" option just for this very situation. Once you receive your swatches, email or call us to let us know what fabric made the cut for your new furniture. Be sure to include your order number when you contact us. You’ll receive a final email confirmation with your fabric selections and from there, your order moves into production scheduling. Woohoo!
How do I clean my fabric?
The composition of our fabrics are great at resisting stains and are made for household use. Each fabric has its own cleaning code, either W or S. The W means that you should use only water-based upholstery cleaning products. The S code indicates that you should clean without water using only a dry-cleaning solvent. Please see our fabric guide page to determine how to best clean your fabric.
What type of leather does Joybird use?
We use only top-grain hides, which is the highest quality there is. Because hides vary in color and texture, each piece will have its own unique characteristics. Natural markings such as wrinkles and scars are normal and even expected as an assurance you have an authentic leather product.
Which type of cushions do you use?
Our seat and back cushions contain 2.0-lb, high-density foam cores wrapped in a softer plush foam. The overall cushioning is both very comfortable and offers excellent support. The high-density cores help the cushions remain strong and durable over time, while the plush outer layer provides the comfort and composition found in high-end upholstered goods. It’s the best of both worlds! Certain frames offer a fiber fill on the back cushions, making them extra soft. Please ask a customer service rep if you have specific questions on specific frames.
Do you use hardwoods?
Our occasional chairs and tables are made from solid beech, walnut, maple, or cherry. In some cases, we’ll use solid hardwoods or plywood combined with veneers of exotic woods that would otherwise be too cost-prohibitive to build, or where consistency in grain patterns are needed on larger surfaces. All woods used in Joybird products can be traced to sustainable origins and are procured from US vendors.

Our upholstered frames are made from kiln-dried hardwoods, such as ash, maple, beech, or poplar wood. Once assembled, these frames are wrapped in 2.0-lb foam, exceeding industry standards. The legs are solid-beech hardwood, and the joints are glued, stapled, and screwed in to ensure frame stability and longevity.
Which fabrics are the best if we have small children?
All of our fabrics are durable and will stand up against children. The main concern for most is how easy it is to clean up after those little, sticky fingers have landed on their lovely sofa or chair. We’ve carefully selected fabrics that have relatively easy cleaning instructions and can be spot-cleaned for everyday mishaps. For more information, learn more about our kid-friendly fabrics.
What are your fabrics made of?
We offer hundreds of colors and textures to perfectly match your personality and style. Each fabric family is made from different materials. Most fabrics are made of 100% polyester while there are a few with different blends. For more information on a specific fabric, feel free to give us a call or send us an email. We also have a live chat feature on our website where you can ask us any questions you have.

Designer & Business

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Do you offer discounts to the trade?
We are excited to offer designers and architects new ways to create beautiful homes, businesses, and community environments for your clients. If you’re an architect, designer, developer, or retailer, enjoy a trade program that gives you unparalleled access to source Joybird pieces at great prices. Get started

Saving the rainforest, one tree at a time. Planting trees with every purchase, we’re committed to making a healthier, more sustainable planet. 212,367 trees planted