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Furniture Protection Plan

Our protection plan by Serveco is here for you. When an accident happens, your investment is protected.

Joybird's Protection Plan keeps your pieces looking brand new, without having to treat them like they're in a museum. So, go on, live in and love your Joybird pieces without stressing over everything that life (and kids & pets) can throw at them.

We've created two plans, for upholstered and leather items, so you can choose the coverage that fits your needs and lifestyle. Remember, you can only purchase a protection plan before your item is delivered.

Here's what's covered:

Fabric/Upholstered Items Life Happens Plan Pet Protection Plan
Food or drink spills X X
Human bodily fluids X X
Pens, highlighters, crayons X X
Grass X X
Grease X X
Iodine X X
Shoe polish X X
Small burn/heat marks X X
Punctures, cuts, tears, or rips from a specific event X X
Damage by pets X
Leather Items Life Happens Plan Pet Protection Plan
All Fabric/Upholstered Item coverage X X
Blue jean dye transfer X X
Newspaper print transfer X X
Damage by pets X
Wood Items Life Happens Plan
Food/drink stains X
Human bodily fluids X
Burn/heat marks X
Water rings (from beverages) X
Scratches, gouges, or chips from a specific incident that penetrates the finish X
Lifting/bubbling of the veneer from foods or beverages X
Rugs Life Happens Plan
Food/drink stains X
Human bodily fluids X
Pet bodily fluids X

Each Joybird manufactured item comes standard with a lifetime limited warranty, which only covers manufacturing defects or shipping damage.

What is not covered by Joybird's Protection Plan:

General

  • Any stain or damage not mentioned in "Here's What's Covered" section.
  • When directions regarding “Requirements for Requesting Service” from ServeCo have not been followed.
  • Stains, damage, or soil build up as a result of extended use, that occur from repeated use rather than one specific incident. This includes pilling, pulls, seam separation, fraying, loose joints, cracking, and peeling.
  • Stains or damage with an unknown origin.
  • Furniture sold "As is" which may contain existing damage or stains

Improper Maintenance, Care, or Misuse

  • Stains or damage that has not been properly cared for or maintained, as per Your manufacturer's warranty.
  • Stains or damage resulting from the improper use or misuse of furniture, including the use of furniture beyond the purpose for which it had been designed.
  • Stains or damage resulting from the improper, in-home movement of furniture.
  • Stains or damage, including color loss or color change, caused by cleaning methods other than those recommended by Joybird.
  • Stains or damage caused by animals, unless otherwise specified in the “Here's What's Covered” section. Repetitive bodily fluid stains are considered preventable occurrences and will not be eligible for Service.
  • Intentional stains or damage
  • Furniture that shows signs of infestation including, but not limited to, insects, termites, cockroaches, and rodents.

Overall Quality Issues

  • Stress tear (tearing or ripping of upholstery within one-half inch of and parallel to the seam line), or fabric flaws.
  • Fading, color loss or color change.
  • Loss of foam and/or innerspring resiliency (including body impressions)
  • Defects in design, materials or workmanship not specifically listed in the “Here's What's Covered” section.
  • Natural leather markings such as, but not limited to, scars, insect bites, brand marks, and wrinkles.

Non-Household Environments

  • Stains or damage that occur during any delivery or installation process, or before the furniture is delivered to Your residence.
  • Stains or damage that occur while the furniture is not located within Your residence.
  • Stains or damage that occur while the furniture is in storage, or being moved to or from storage, or between residences.
  • Furniture that is, or has been, used for commercial, institutional, or rental purposes, including daycare.

Miscellaneous

  • Dyes, caustic solutions and chemicals
  • Odors
  • Feces
  • Stains or damage that is covered by Joybird's warranty or under any insurance policy.
  • Stains or damage caused by structural problems, like skylights, roofs, or water pipes.
  • Stains or damage caused by appliance malfunctions, such as air conditioners or water heaters.
  • Stains or damage caused by smoke, fire, flood, or other natural disaster.
  • Stains or damage caused by theft, vandalism, or as a result of any other illegal activity.
  • Stains or damage caused on behalf of independent contractors, such as maintenance personnel, painters, or repair contracting services.
  • Seasonal cracking

Mechanisms or Components

No services will be rendered on parts if they are:
  • Deemed to be misused, or used in a negligent manner
  • Modified by the consumer or a third party
  • Were placed in an improper operating environment
  • Have any problem not involving a defect
  • Damaged or malfunction as a result of an animal
  • Damaged or malfunction as a result of liquid of any kind
  • Dropped product.

For full terms & conditions, click here.